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Change to Offline (Windows)

If the printer cannot communicate with the computer, an error message "Offline" may be displayed when printing. To bring the printer back online, try the following.

  1. Check the connection (USB/Wi-Fi/Wired LAN).

    For USB connection:

    Make sure that the USB-connected printer is recognized by the computer.

    For Wi-Fi/Wired LAN connections:

    Make sure that Wi-Fi ON or wired LAN icon appears on the printer's touch screen.

  2. Turn off printer and then turn it on again.

    Confirm that the offline mode has been disabled. If the printer is still offline, proceed to the next step.

  3. Check the name of the printer driver.

    Check the names of the printer and printer driver match and set the using printer as default.

    Confirm that the offline mode has been disabled. If the printer is still offline, proceed to the next step.

  4. Make sure that printer is not set to Use Printer Offline mode.

    1. Start up Canon IJ Printer Assistant Tool.

      Note

      • If the printer selection screen is displayed, select the appropriate printer.

    2. Click View Printer Status on the lower left of the Canon IJ Printer Assistant Tool.

      The viewing Printer Status screen is displayed.

    3. Click Display Print Queue of the viewing printer status screen.

    4. Click Printer menu in the window displayed.

      Make sure Use Printer Offline is not selected.

      If it is selected, click Use Printer Offline to deselect it.

    Confirm that the offline mode has been disabled. If the printer is still offline, proceed to the next step.

  5. Uninstall printer driver and reinstall printer driver.

    If your printer driver version is old or not installed correctly, you may not be able to print.

    Confirm that the offline mode has been disabled. If the printer is still offline, proceed to the next step.

  6. Restart computer.

    The computer may be unstable for some reason. Restart the computer and try to print.

    Important

    • When restarting the computer, choose Restart instead of Shut down.